This Privacy Policy explains how Neat House handles personal data in connection with its website and move-in and move-out cleaning services. It applies to inquiries, quotations, bookings, service visits, and related communications.
This introduction outlines how the policy is organized and where to find key information.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, you may withdraw it for future processing.
To protect privacy, we may ask for information needed to verify your identity and understand your request. We will respond within a reasonable period and in line with applicable legal requirements.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or de-identify it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate cleaning visits, manage payments, document completion handover, maintain records, improve website performance, and meet legal or accounting requirements.
We may share data with payment processors, communication tools, website hosting providers, scheduling support services, and other operational partners that help us run the business. These parties may process data on our instructions and are expected to use it only for the agreed purpose.
We may share personal data with public authorities, legal advisers, or other parties when necessary to comply with legal obligations, enforce agreements, protect rights, or respond to lawful requests.
Data handling overview
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos where provided. We may also process technical data such as device, browser, and usage information when you visit the website.
We receive data directly from you when you submit an inquiry, request a quote, book a visit, or communicate with us. We may also obtain information from your browser or device through standard website tools, and from records created during scheduling, service coordination, and completion handover.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.
You can usually control cookies through your browser settings and, where available, the website cookie notice. Blocking some cookies may affect site functions such as form submission, preference storage, or basic analytics.
